Do you have the intention of increasing the customer centricity of your business? Conexperience provides advice and guidance in creating a strategy that fits your organization in order to improve the Customer Experience.
Conexperience follows a methodology that includes analysis and visualization in order to formulate and implement a suitable strategy. We use various methods to ensure that you understand – and that your business can optimize – the Customer Experience.
Even after the execution of a customized strategy, it is important to keep up to date with what is happening in the field of Customer Experience inside and outside your organization.
With the software of Touchpoint Dashboard, we build a Customer Journey Map with our clients. We bring together the current customer experience mapping and we create a tool for the future.
For us, Touchpoint Dashboard is ideal for internal communication to let our colleagues realize what their role is in delivering customer experience. We can also show them how the customer experience looks like. This replaces the PowerPoint presentations and large reports with policies, because they were never read.
A boat will never reach its destination without having a great captain... the captain were you... behind all of us: moderator, planning, recruiting and more others. The Oscar goes to you this evening: for the way in which you managed the boat to the right destination. Thank you for the opportunity to be coached by a great professional on my Customer Arena journey
You are satisfied when your customers are,
we are satisfied when you are