Conexperience | About us
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WHO WE ARE

You are satisfied if your customers are, we are satisfied if you are.

We help you to improve customer satisfaction.

We work with your organisation to improve the Customer Experience and build a business that is loved by both customers and employees. Our methodology uses a customer centric approach, where insights are gathered by using empathy as a tool and placing employees in the shoes of the customer. By using Customer Journey Mapping and Service Design thinking, Conexperience identifies bottlenecks in business processes and empowers your employees to make smarter, better educated daily decisions so they can deliver better customer experiences and ultimately generate sustained business growth.

“Conexperience works with customers, patients, citizens, students and employees, all of them 'clients' in a specific environment. Conexperience's approach is universal, it can be adapted for all audiences.”

Meet our Connectors

Danny Peters

Danny is the founder of Conexperience and has been working in the world of Customer Experience Management for over 15 years. He started optimizing customer processes in contact centers and has become one of the Dutch's most appreciated specialists in customer experience and improvement. Danny has developed a thoughtful methodology where in 6 steps, enables you to enter into a lifelong relationship with your customer. He is busy writing his first book: Flirting to eternal loyalty - Customer Experience in Six Steps. Danny's vision is that a customer relationship can work like a human relationship, in which the partners build and trust each other. Are you ready to enter into a lifelong relationship with your customer?

Annelise Scholl

Annelise has a Masters Degree in Design Management and Innovation with a focus on Luxury Brands and sustainability from University of the Arts, London. She is passionate about brand values and business working in favour of positive human evolution; happiness, wellbeing, socio-environmental balance and human connection. As Communication Designer at Conexperience, Annelise applies design thinking strategies to Customer Experience and Service Design methodologies internally. With her experience in marketing and brand strategy, she is also in charge of our external communication, sharing our knowledge and experiences with the outer world.

Bobby Brand

Bobby Brand has a Design training Savannah College of Art and Design in North America. After graduating, he worked in the United States for about two years as a designer at Kohler. He is a passionate, ambitious and a versatile designer, with great attention to detail, striving for perfection and innovation. A positive customer experience of the designed products and service is central to his design process, which is in line with the Conexperience's vision. Open-minded and looking for challenges, his goal is to exceed the limits as Service Designer at Conexperience.

Frans Reichardt

Frans Reichardt is the Customer Listener (“Klantenluisteraar”) and helps companies to achieve happy customers and better results. He does this as an adviser, trainer and speaker. Frans works from the belief that "Loyalty from the customer begins with loyalty to the customer." For him, customer feedback ("Listening to Customer") forms the base for continuous improvement of customer-focused processes, where with Conexperience he takes concrete steps towards business success. With over 30 years of experience in direct marketing & customer marketing, he is an inspired motivator and author of Business Bloopers - the most important lessons from over 175 painful business launchers and million-winding marketing missions, More Open More Clicks, and My Customer Understands Me -Not Yet (e-book).

Olf Uineken

In the past 25 years, Olf has become a broad-based strategic advisor and specialist in the area of Customer Service and ICT. His focus is process optimization and design of the underlying technical infrastructure. It integrates all aspects of ICT such as software development, network infrastructure, e-commerce, Reporting & Analytics. In the past 10 years, Olf Uineken has played an important role in the (re)organization of the customer service and the underlying technical infrastructure. He makes a difference through his drive, ownership of opinion and persuasiveness. Olf is known for his passion for the profession and willingness to share knowledge and learn from mistakes.

Robbert Veltman

Robbert has been a passionate Customer Experience professional for over 10 years. Thanks to his MBA in Customer Management, his background as a Call Center manager and his extensive experience in setting up and implementing large customer experience programs, Robbert is very effective and results oriented. His drive, knowledge and enthusiasm are very contagious, people like to work with him. Robbert is co-founder of Buro Improof, where he wants to make a difference for all customers, guests, patients, students and participants in the Netherlands. Because that's what it's about, realizing that an excellent customer experience is where an organization makes the difference.

Rolph Wentink

Rolf Wentink is the founder of Bureau12. He has been working successfully for more than twenty years in environments where customer contact is central. Rolf is Customer Experience Expert, Customer contact consultant and Lean Green Belt. He has extensive experience in improving customer satisfaction with numerous clients and complements the work of Conexperience in a number of projects.

Frank Heijmen

Frank Heijmen is the Business Process Management specialist in the Netherlands and introduces the term CPM (Customer Process Management) to the market. Frank has a BPM master and specializes in setting up business processes based on the current customer journey and creates customer-driven organizations. He has a degree in coaching from BGL & Partners, which together with his inexhaustible passion helps him create permanent changes in every organization. He has worked with Cirque du Soleil Productions B.V., ABN AMRO, Monuta, Menzis, but broadened his horizons in Small- Medium-Enterprises with a variety of companies.

Barbara van Duin

Barbara van Duin is a Certified Customer Experience Professional with a track record in the financial service industry, energy and telecom. Barbara works as an interim manager and consultant. With her passion for consumer psychology and branding, Barbara develops your customer experience strategy, customer centric-culture, branded experience, customer journey mapping and innovative marketing & service concepts based on design thinking. Barbara has lived and worked in different countries with customers from multicultural backgrounds. It was her handicapped brother who taught her to always be open-minded, listen closely and use her creativity in designing solutions. In order to become truly customer focused, you need to connect with different roles and perspectives within an organisation. This is for Barbara the reason to become part of the Conexperience network.

Jordi van Eijsden

Jordi is a trainer and coach for whom Customer Experience is a natural phenomenon. His expertise can be found in his commercial and communication skills, where the functioning of the brain has a prominent role. Jordi likes to find the challenge to get people out of their comfort zone and to support them in their self-development. Of course he strives for permanent behavioral change. Thanks to his background as an entrepreneur, various managerial positions and his experience as a trainer and coach at various listed companies, he knows that it is not only the Customer Journey that matters, but also that attention for the Employee Journey is essential. Jordi has a passion and pleasure in his role as trainer and coach. It is therefore not surprising that contributing to or realizing customer happiness and employee happiness is a strong motive for him.

Carmen Phillips

Carmen is originally British and has a passion for leadership, business coaching and change management. Carmen owns On Purpose Management, focusing on management issues in terms of purpose, customer experience, performance and personal development. Carmen has a 20+ year work experience in leadership, and an MBA thesis on leadership, psychological contracting and employee engagement. She finds the methodology of Conexperience appealing, pragmatic and thoughtful, by providing valuable insights into the experience of customers and help businesses further focus their efforts.

Rosaria Cirillo

Rosaria is a customer experience expert, trainer and TEDx speaker specialized in driving change using Net Promoter System and Voice of Customer as compass to move from data to insight to action to results. Originally from Italy, Rosaria has lived in the Netherlands since 2002 working for companies such as Forrester, Adobe, Convergys and Philips in the area of customer experience. In 2013 she founded Wow Now with the mission to bring more happiness into the world by improving interactions with companies. She provides advice and training in the areas of Customer Experience, Voice of the Customer, Net Promoter System, Customer Service and E-commerce, with special focus on life-enriching customer experiences that make customers happier and create a sustainable “happiness driven growth”. Rosaria is a CCXP, CXPA ART and NPS2 certified professional.

Of course, we focus on customer satisfaction with our own clients.

We help you improve customer satisfaction.