What we Do
Approach & Services
We work with great companies across a range of industry sectors to create inspiring and innovative
customer experiences through CX
research and service design methodologies.
Total Customer Experience Management
Development of a strategy that articulates a clear vision of the experience that a
company seeks to create in support of the company’s brand values, including its
direct linkage to CX activities, resources and investments.
Customer Experience Design
Creating a blueprint of what the customers and employees think and feel when an
experience is created within your company in order to find out what moments of your
service have potential to make a difference.
Customer Research
Ethnography & context are used to support a designer’s deeper understanding- the
aim is to get ‘under the skin’ of a design problem. Define your target personas,
feel the experience and experience it yourself.
Service Innovation
Touching people in the full spectrum of their fundamental drives gives a sense of
belonging and mobilizes behavior towards positive transformation. Continuous
improvement of internal processes with the aim to improve the customer experience.
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