CONNECTING
YOU AND
YOUR CUSTOMER
FOR LIFE
CUSTOMER EXPERIENCE & SERVICE DESIGN
ONZE
METHODIEKEN
Jarenlange ervaring hebben geresulteerd in bewezen methodieken die uw organisatie helpen om klantbeleving te verbeteren.
Samen creëren we experiences die zowel de emotionele als functionele behoeften van klanten positief beïnvloeden. We vinden de unieke momenten in de customer journey van de klant, zodat niet alleen klantwaarde verhoogd wordt, maar ook de doelstellingen van de organisatie behaald worden.
Onze bewezen methodieken:
KLANT
ONDERZOEK
WIE
WE ZIJN
Wij zijn een Customer Experience en Service Design consultancy team, gespecialiseerd in empowering van de organisatie om belevenissen te creëren die het verschil maken. We zijn er trots op dat we standaard methodieken en tools hebben ontwikkeld, maar ook dat we maatwerk kunnen leveren voor onze klanten.
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ONZE
CASES
Een selectie van onze opdrachten
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ONZE
KLANTEN
Dit zijn de organisatie waar we met trots voor gewerkt hebben.
FEILLOZE
FEITEN
Wist u dat 80% van de organisaties aangeven dat ze hun organisatie klantgericht is? Echter, slechts 6% van de klanten voelen dat ze echt gezien en gehoord worden. Het is de hoogste tijd dat organisaties zich meer richten op klanten.
(Bron: Forrester, 2018)
80%
ORGANISATIES DIE ZICHZELF KLANTGERICHT VINDEN
6%
KLANTEN DIE ZIE GEZIEN EN GEHOORD VOELEN
KOPJE
KOFFIE?
We kunnen niet wachten op uw bericht!
B. amsterdam B.2
John M. Keynesplein 12-46
1066 EP Amsterdam
The Netherlands